1. What we collect
To process an order: name, email address, phone number, institution, role, intended-use declaration, shipping and billing addresses, and the items ordered.
If you create an account: the email address you sign in with, and the addresses and profile details you choose to save. If you sign in with Google, we receive the email address on that Google account.
If you write to us: the message and the address it came from.
2. What we use it for
- Fulfilling and shipping your order, and sending its confirmation, certificates and carrier tracking.
- Recording the research-use declaration made at checkout, which we are required to keep.
- Notifying you if a lot you received is withdrawn.
- Sending the one-time codes you request to sign in.
- Answering your questions.
3. What we do not do
- We do not sell or rent customer information.
- We do not give advertisers your name, email address, phone number or postal address.
- We do not send marketing to anyone who has not subscribed.
4. Who else sees it
The carrier sees the shipping address. Our payment and invoicing providers see the details needed to take payment. Our email provider sees the messages we send you, including sign-in codes. Our authentication provider stores your account identity. Each is bound by its own contract with us to use the data only to provide that service.
5. How long we keep it
Order records, including the research-use declaration, are retained for two years after the order, or longer where law requires. Account details are kept until you delete the account. Support messages are kept for one year.
6. Data stored in your browser
Your cart and, if you sign in, your session are stored in your browser. The cart is not sent anywhere until you place an order. Clearing site data removes them.
7. Your rights
You can ask for a copy of what we hold about you, ask us to correct it, or ask us to delete it, subject to the retention we are required to keep for research-use declarations. Write to support@biox-labs.com. We reply within ten business days.
8. Security
Order and account data is stored encrypted at rest and transferred over TLS. Access is limited to the people who fulfil orders and answer support.
9. Changes
Changes are dated at the top of this page. Material changes are emailed to account holders.
Questions
Write to support@biox-labs.com. The Terms & RUO Policy covers the conditions of supply and the Disclaimer covers the limits of what is said on this site.